If you have already received an order confirmation email, it is impossible to cancel your order. However, you can request a return once your order arrives.Please note that for pre-sale items, you can cancel your order as long as the item has not been shipped to you.Please contact us via our <a href="https://wit-training.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a> to cancel a pre-sale order.

What is your cancellation policy?

Information regarding order cancellations at WIT.

Unfortunately, we are usually unable to cancel your order once it has been placed. Order information is sent directly to the warehouse automatically at the time of purchase. If you notify us of a cancellation request via our <a href="https://wit-training.com/pages/contact-us" target="_blank" rel="noopener noreferrer">contact form</a> immediately after placing an order, we may be able to pass the cancellation instruction to the warehouse in time. &#xA0;However, if we cannot cancel the order in time, we recommend waiting for the item to arrive and processing a return via our <a href="https://wit-training.loopreturns.com/#/" target="_blank" rel="noopener noreferrer">returns portal</a>.

How do I cancel my order?

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Order Cancellations

Can I edit or add anything to my order?

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Order Management

Do you offer expedited shipping?

Do you offer free shipping?

How long does delivery take?

How much does shipping cost?

What is your shipping policy?

Do you ship worldwide?

Shipping

How do I make a return?

What’s your return policy?

Do you offer refunds or exchanges?

How do I start a return?

When will I get my refund?

Returns and Refunds

What do I do if my item(s) arrives damaged?

My order was marked delivered but it’s not here!

What happens if my package is lost or arrives in a damaged state?

What do I do if I receive the wrong item in my order?

Delivery Issues

How do I apply promo/discount codes?

Discounts and Promos